Tier2 Technical Support

Full-time
Tel-Aviv
Support

Shopic creates low friction, highly personalized, and fully interactive shopping experiences in brick-and-mortar supermarkets. Bringing the advantages of online commerce to physical stores, we also help grocers optimize their store management with digitized data analytics.

We are looking for a Support Engineer to join our team. A strong technical background and relevant experience are essential.

About The Role

  • Efficiently manage and prioritize support requests for Shopic's smart cart solution. Provide timely and effective technical support to customers, store operations, and retailers. 
  • Troubleshoot and resolve technical issues, proactively addressing potential problems. Act as the main point of contact for customers, ensuring a positive experience. Facilitate communication between support and other departments.
  •  Handle inquiries, manage expectations, and contribute to the knowledge base.
  •  Stay updated on the latest features and participate in ongoing training for continuous improvement. 
  • Foster a positive and collaborative team environment.

Your Experience & Skills

  • BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage.
  • 2-4 years of experience and relevant background as acting as technical support engineer on software solution.
  • Strong troubleshooting skills and ability to think critically under pressure.
  • Excellent intercommunication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Willing to provide “On Call” support during off hours weekends when required
  • Experience working with demanding customers and in a fast-paced environment.
  • Maintain a professional image and demonstrates a willingness to contribute at all levels.
  • Passion for troubleshooting, ability to come up with efficient solutions for uncommon issues
  • Ability to prioritize and switch between a variety of time-sensitive issues

Apply to this job

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