Shopic is an AI start-up specializing in retail solutions and shopping experiences. Our technology turns any shopping cart into a smart cart. Powered by computer vision and data analytics, the cart lets shoppers grab the products they want and skip the checkout lines when they leave the store.
We are based in Tel Aviv, deployed by major grocery chains worldwide, and employ some of the best minds in the AI sector. We are looking for a Technical support representative to join our CSM team. As a Technical Support representative, you will be responsible for the support of our strategic customers. You will serve as Shopic’s technical focal point for customers and on-site store operations managers and will collaborate with R&D, QA, Customer Success, and Sales teams.
Our Customer Success department is focused on driving growth with top-tier global retailers, by ensuring excellent user experience and customer support. Our team is a collection of brilliant and interesting people from various backgrounds and cultures. We work in close collaboration and synergy. Our environment is dynamic and energetic and fun to be a part of.
***This is a full job that includes morning and evening shifts position, with a requirement for overtime and on-call duty.
