Store Success Manager- Israel

Full-time
Tel-Aviv
Customer Success

Shopic is an AI start-up specializing in retail solutions and shopping experiences. Our technology turns any shopping cart into a smart cart. Powered by computer vision and data analytics, the cart lets shoppers grab the products they want and skip the checkout lines when they leave the store.

We are based in Tel Aviv, deployed by major grocery chains worldwide, and employ some of the best minds in the AI sector. We are looking for a new member to join our team, the Store Operations Manger will be part and lead the on-site operational team and provide training and support. As a Store Operations Manager, you will act as the primary interface between the customer and Shopic.

Work will consist of conducting day-to-day operations to adhere to project deadlines, provide technical and support, training shoppers, managing project schedules and tracking on-site. Streamline data collection efforts, promote the adoption by shoppers and manage Shopic’s equipment inventory at the store. Working at a global retailer store, the Store Operations Manager will support a cutting-edge technological solution and be the focal point of contact.

About The Role

  • Manage, lead, train and support an operational team
  • Address customer needs, escalate issues to relevant teams at Shopic and monitor smooth processes
  • Being a Shopic ambassador at the store, advocate our product among retail employees and consumers
  • Maintain equipment stability and manage its storage
  • Create and promote procedures and best practices for operational processes
  • Provide on-site support and assistance

Your Experience & Skills

  • 2+ years Operations/ Project Management experience (retail – advantage)
  • Experience in Monitor and control on site team KPI
  • Sales oriented
  • Resourceful, out-of-the-box thinker and problem solver
  • Strong mentorship and training skills
  • Proven mechanical and technical abilities
  • Experienced with Software delivery projects
  • Passion for service
  • Self-motivated and able to work independently, outside of the office

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